Polk State extends hours for responding to student inquiries by phone, email & webchat

Posted on by Polk Newsroom

Have you heard?

To enhance its services to students and prospective students while operations remain remote due to the COVID-19 public health emergency, Polk State College has increased the number of hours that staff is actively responding to phone calls, emails, and messages through the webchat feature on stg-polkedugc-stg.kinsta.cloud.

For assistance with applying to the College, receiving advising, and registering for classes, students may call 863.297.1000, email registrar@polk.edu, or send a message in the webchat feature located in the bottom right corner of the College’s website, stg-polkedugc-stg.kinsta.cloud.

Staff will be responding to calls Monday through Friday from 8 a.m. to 5 p.m. and to emails and messages to the webchat from Monday through Thursday from 8 a.m. to 8 p.m. as well as on Friday from 8 a.m. to 5 p.m. Callers may leave voicemails outside of these hours to also receive assistance. Please allow 48 business hours for a response to voicemails and emails.

For assistance with financial aid, students may call 863.297.1004, email financialaid@polk.edu, or visit stg-polkedugc-stg.kinsta.cloud/admission-aid/financial-aid.

Students with technological needs may call the College’s Academic Support Line at 863.669.2833, which operates Monday through Friday from 8 a.m. to 5 p.m.

Throughout the application, registration, and financial aid processes, students should monitor their Polk State emails and accounts for important information. Students should also visit stg-polkedugc-stg.kinsta.cloud and the College’s social media for the latest news and additional resources as they become available.